CUSTOMER SUPPORT REP I 1st Shift MACON

About YKK Corporation

At the YKK Group, we believe in the “Cycle of Goodness” – the idea that “no one prospers without rendering benefit to others.” We’re committed to creating value for our customers, employees, and society in all that we do.

Job Summary

The purpose of this position is to Perform a variety of duties related to Customer Support by performing the following duties.

Essential Duties and Responsibilities

1. 1. 1. Receives orders from customers by phone, mail, fax, web, EDI and daily process orders to ensure prompt delivery. Entry of customer orders within 24 hours.
      2. Resolves customer’s inquires and complaints by checking on delivery dates, availability of product, shipping information etc. Coordinates with Sales, Planning and MFG to help resolve any issues from customers.
      3. Determines the in-house availability of products to fill orders or places orders with appropriate parties to ensure prompt delivery of products.
      4. Monitors the status of open orders, back orders, daily orders and purchase orders to ensure product is received on time to fill orders.
      5. Files and performs other general office work.
      6. Performs other position-related duties as assigned.
      7. Comply with YKK’s Compliance Program Including Environmental, Quality, Health & Safety, and Confidential Information Management Guidelines

Essential Duties and Responsibilities (cont.)

Supervision and Scope of Position

This job has no direct supervisory responsibilities.

Qualifications and Requirements

Education/Experience: 

High school diploma or general education degree (GED); and 2 years of related experience in Customer Service and/or training.

Must have the ability to read and write simple correspondence. Ability to add, subtract, multiply and divide. Knowledge of Microsoft Office basic functions.

Certificates and Licenses:  None

Travel Requirements:  Minimal

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  The noise level in the work environment is usually moderate.  The employee is required to wear appropriate safety protective equipment at the proper times and in the proper environments as required by safety program rules.

Equal Opportunity

YKK is an equal opportunity employer and makes all employment related decisions without regard to age, race, color, religion, gender, national origin, disability, veteran status, or any other status protected by applicable local, state, or federal law. The Company is committed to providing and maintaining a safe workplace for all employees. To accomplish this commitment, the Company shall comply with all current occupational health, safety, and environmental laws and develop the best feasible operations, procedures, technologies, and policies to provide such conditions. In order to provide a safe and healthy work environment for our employees and customers, the Company maintains an environment free of smoke and smokeless tobacco products and does not tolerate the use of any illegal drugs or the abuse of legal drugs or alcohol in the workplace.